Thru Care

Description: Keywork system, weekly meetings. Staff provide emotional and practical support and advice on budgeting, welfare benefits, health, sexual health, training, education and personal matters.
Midwife and health worker make regular visits.

Criteria: Women with or without children, who are at risk, vulnerable or in danger of becoming homeless.

Will not accept those with a history of arson, serious violence or sex offences.

Minimum age: 18

Referral Procedure The Gateway: 0115 915 3027

Women's Aid: 0808 8000 340

Description: Keywork systems. Meetings at least weekly. Individual support plans with agreed outcomes, reviewed monthly. Support offered with life skills, benefit claims, budgeting, accessing training and leisure opportunities, and liaison with other agencies.

Criteria: Single women with enduring mental health problems.

Will not accept some applicants with a history of violence, arson, sex offenses and ongoing drug and alcohol dependency.

Minimum age: 21

Referral Procedure Agency referral only.

Description: Staff help residents to live as independently as possible whilst offering support around social and living skills. 6 monthly review meetings. Further support may be provided and funded by statutory services. Residents are expected to share in the running of the house.

Criteria: People with a history of mental health problems or learning disabilities.

Will not accept people in need of intensive psychiatric health care. Those whose behaviour is disruptive through alcohol or drug abuse. People who are violent.

Minimum age: 20

Referral Procedure Statutory agency referrals only.

Description: Staff provide a range of practical and emotional support for women and their children.

Criteria: Women with or without children escaping domestic violence.

Minimum age: 17

Referral Procedure Phone Women's Aid Advice Centre on 08088000340 for referral.

Description: Staff provide supervision and support around offending behaviour, employment, training, life skills, social skills, leisure activities, drugs, alcohol and long term accommodation. Literacy, numeracy, art and computer classes provided 4 days a week by Broxtowe College Stepping Stones.

Criteria: Men who are subjected to parole, licence, bail, resettlement leave from prison or Probation orders.

Minimum age: 18

Referral Procedure Nominated agency referrals only.

Call the Intake Officer at Trent House on 0115 841 5632

Description: Staff provide support to address offending behaviour and assistance on matters including health, benefits, budgeting, employment, training and leisure.

There is a Criminal Justice worker on the staff team and a Hostel GP.

Criteria: Bailees, probationers with conditions to reside and licencees, including those who have high support needs or a high risk of re-offending.

Will not accept those who pose too high a risk to residents, staff or the local community. Those whose sole need is accommodation or whose offenses are minor.

Minimum age: 18

Referral Procedure From Probation Service Only.

Description: The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice and by influencing policy makers.

Criteria: People wishing to resolve their legal, money and other problems.

Referral Procedure Drop in centre only.

Opening times:
9.30am - 3.30pm Fri

Description: Main areas covered:
Aspley, Bells Lane, Broxtowe, Kennington Road Area

Criteria: People currently holding a tenancy with Nottingham Council.

Opening times:
8.30am - 4.30pm Mon-Fri
10.30am - 4.30pm Wed

Description: Drop in advice for Asian people experiencing mental health difficulties. Floating support service for Asian people with mental health issues who are tenants of Nottingham City Council.

Criteria: Asian people who are experiencing mental health difficulties within Nottingham.

Opening times:
Mon - Fri 9-5.

Description: The BAC-IN project provides culturally sensitive and culturally appropriate services to individuals and families from African/Caribbean, South Asian and Dual Heritage backgrounds to be able to address and treat substance misuse and related psychological issues. Wide range of services from Counselling, Mentoring, Advocacy, Group Support, Aftercare Support and Prison Inreach.

Criteria: N/A

Referral Procedure Self, family, carers, local services

Description: Areas Covered:
Bestwood Park, Bestwood Estate, Top Valley, Stockhill, Old Highbury Vale, Basford, Heathfield, Leen Valley, Whitemoor

Criteria: People currently holding a tenancy with Nottingham City Council.

Opening times:
8.30am - 4.30pm Mon - Fri
10.30am - 4.30pm Wed

Description: Areas covered:
Beachdale, Bilborough, Lenton Abbey, Wollaton Vale, Wollaton Park, Fernwood, Strelley

Criteria: People currently holding a tenancy with Nottingham City Council.

Opening times:
8.30am - 4.30pm Mon - Fri
10.30am - 4.30pm Wed

Description: Staff provide support around the skills and confidence needed to manage a tenancy. Working with other services making links to education, work and volunteering opportunities.

Criteria: People with learning disabilities, especially those making the first step from living at home or in a residential unit.

Minimum age: 18

Referral Procedure Agency referral only.

Description: Areas Covered:
Bulwell Hall, Central Bulwell, Cinderhill, Crabtree, New Highbury Vale, Rise Park, Snapewood, Top Valley

Criteria: People currently holding a tenancy with Nottingham City Council.

Opening times:
8.30am - 4.30pm Mon - Fri
10.30am - 4.30pm Wed

Description: The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice and by influencing policy makers.

Criteria: Anyone wishing to resolve their legal, money or other problems.

Referral Procedure Drop in only.

Opening times:
10am - 3.30pm Mon

Description: The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice and by influencing policy makers.

Criteria: Anyone wishing to resolve legal, money or other problems.

Referral Procedure Drop in only.

Opening times:
12.30pm - 3.30pm Tue

Description: Staff offer advice and information on housing issues, welfare rights, courts, solicitors and access to education for children. Part time children's play worker.

Criteria: Women with or without children escaping domestic violence.

Will not accept women with drug or alcohol problems which mean they are unable to live in communal accommodation.

Minimum age: 16

Referral Procedure Agency referral.
Self referral

Description: Areas Covered:
Clifton, Pear Tree Orchard (only area covered in Ruddington), Silverdale (a few scattered properties), Wilford (a few scattered properties)

Criteria: People currently holding a tenancy with Nottingham City Council.

Opening times:
8.30am - 4.30pm Mon - Fri
10.30am - 4.30pm Wed

Description: This service enables clients with drug and/or alcohol issues to manage and maintain their tenancies.

Criteria: People with drug and alcohol issues, including people with children, who are Nottingham City Council or private tenants.Areas Served: Broxtowe.

Referral Procedure Self referrals and referrals from any agency.

Phone, call in or write.

Description: Double Impact aim to provide a good service for people who have experienced problematic drug and alcohol use and who are now wishing to abstain. They provide support on personal development, housing, training, education and employment. They also provide a mentoring scheme and a structured aftercare programme, volunteer work opportunities, a womens group, a range of complementary therapies and even have their own football team.

Criteria: Stabilised/recovering drug and alcohol users aged 18 and above who are seeking aftercare support in accessing housing, further education, training, entering employment or voluntary work.

Referral Procedure Self, agency or service referral.

Opening times:
8am - 5pm Mon - Fri

Description: Support includes advice on benefits, schooling, training and contact orders, action plans. Evening and some weekend support. Outreach and resettlement worker, part time child support worker, provides advice, support and play activities for children.

Criteria: Women with or without children escaping domestic violence.

Will not accept women living close to the refuge, or women with drug and alcohol or other problems. No boys over 16 allowed.

Minimum age: 16

Referral Procedure Self or agency referral.

Description: The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice and by influencing policy makers.

Criteria: Anyone wishing to resolve their legal, money and other problems.

Referral Procedure Drop in service only.

Opening times:
9.30am - 12.30pm Fri

Description: Staff provide help and advice on benefits, careers and emotional support and referrals to other specialist agencies.

Criteria: Young single homeless women aged 16-25, including those who are not more than 6 months pregnant. Must have a local connection to Nottingham city.

Will not accept women with very high support needs which cannot be met by the project, or drug use that will place others at risk.

Minimum age: 16

Referral Procedure Housing Aid: 915 3000
Gateway: 915 3027

Description: Staff provide help and advice on benefits, careers and emotional support and referrals to other specialist agencies.

Criteria: Young single homeless women aged 16-25, including those who are not more than 6 months pregnant. Must have a local connection to Nottingham city.

Will not accept women with very high support needs which cannot be met by the project, or drug use that will place others at risk.

Minimum age: 16

Referral Procedure Housing Aid: 915 3000
Gateway: 915 3027

Description: Range of services for people in need in Nottinghamshire. Housing advice, supported housing and floated tenancy support.

Criteria: People on benefits or people who have recently been homeless.

Opening times:
Mon - Fri 9am - 3.30pm.
Weekends.

Description: Keywork system, weekly meetings. Support around benefits, budgeting, health, independent living skills, parenting skills, relationship and emotional issues, accessing education, training and employment.
Weekly visits from health worker and midwife.

Criteria: Single homeless women who are pregnant or who have children. Will accept women aged 15 if referred by Social Services.

Will not accept those who have been convicted of arson or present a serious risk of violent or abusive behaviour. Boys over the age of 12. Schedule One offenders.

Minimum age: 15

Referral Procedure Gateway: 0115 915 3027

Description: 8 Full Time Staff, emergency on-call system. Staff visit each project daily. Keywork system (5 residents per worker), weekly keywork meetings. Agreed individual action plans. Staff provide advice and support around hygiene, cooking, budgeting, benefits and leisure activities. Referral to specialist agencies.

Criteria: Single homeless people experiencing problematic drug use. Can accept couples at some properties.

Minimum age: 16

Referral Procedure Gateway: 0115 915 3027

Description: 5 full time and 5 part time staff, 24 hour waking cover. Compulsory key work system, weekly key work meetings.
Staff provide advice on move-on options as part of the key working process.

Criteria: Single people who require housing support because they have previously found it difficult to maintain independent accommodation.
Will not accept schedule one offenders, those with a history of arson or violence, or those who are chaotic substance misusers.

Minimum age: 18

Referral Procedure Gateway: 0115 915 3027 begin_of_the_skype_highlighting              0115 915 3027      end_of_the_skype_highlighting

Description: Keywork system, weekly meetings. Support around benefits, independent living skills. In house training provided by Broxtowe College Outreach Service. Staff support to access health and counselling services.

Criteria: Young single homeless women aged 16-25 with low to medium support needs.

Will not accept people with drug issues they are unwilling to address. People with a history of arson or extreme violence.

Minimum age: 16

Referral Procedure Gateway: 0115 915 3027

Description: Keywork system and individual action plans. Staff visit residents at least weekly, provide lifeskills support around budgeting alcohol and drugs, mental and physical health offending behaviour, family contacts, education, training and employment, social and leisure activities.

Criteria: Single homeless people with support needs.

Will not accept chaotic drug users, those posing an unmanagable risk to other residents or staff.

Minimum age: 16

Referral Procedure Gateway: 0115 915 3027

Description: Staff provide advice on benefits and help with cooking, cleaning and developing living skills.

Criteria: Single homeless people with alcohol dependence problems. Can accept people with mental health problems, drug problems or learning disabilities as long as alcohol is primary problem.

Minimum age: 18

Referral Procedure 0115 915 3027

Description: This service offers flexible housing related support to people living in their own homes who are experiencing mental health difficulties.

Criteria: People with mental health problems, including those with children, who are experiencing difficulties with managing and sustaining their homes.

Will not accept people assessed as posing an unacceptable level of risk.

Minimum age: 18

Referral Procedure Accept self referrals (with background info from statutory workers) and referrals from statutory sector agencies. Contact office for forms.

Description: This service offers flexible housing related support to people living in their own homes who are experiencing mental health difficulties.

Criteria: People with mental health problWill not accept people assessed as posing an unacceptable level of risk.ems, including those with children, who are experiencing difficulties with managing and sustaining their homes.

Minimum age: 18

Referral Procedure Accept self referrals (with background info from statutory workers) and referrals from statutory sector agencies. Contact office for forms.

Description: Staff are based at the office and visit residents at least weekly. Keyworker system and support plans. Provide medium level of support, including basic support and help with budgeting, alcohol and drugs, health, life skills, employment, training, education, offending behaviour, family contact. Regular liason with criminal justice agencies.

Criteria: Single homeless people with some involvement with the Criminal Justice System.

Will not accept drug users who are not willing to access support, those posing an unmanagable risk to residents/staff. Those with no support needs.

Minimum age: 18

Referral Procedure Gateway: 0115 915 3027

Description: Support around benefits, budgeting, health, independent living skills, health, accessing education, training and employment.
Also organise social and leisure activities for residents.

Criteria: Single homeless women. Priority given to black women, lesbians, women with HIV, and women escaping domestic violence. Once space for women with cats or dogs.

Will not accept women with a history of arson or chaotic behaviour. Women assessed as being at risk to staff or other residents.

Minimum age: 16

Referral Procedure Gateway: 0115 915 3027

Description: Provides support to individuals and families with difficulty maintaining their homes. Priority is given to people with substance misuse problems, homeless people, people facing eviction, young families, teenage families and those with complex needs.

Criteria: Single people or couples, with or without children, who have support needs that make it difficult for them to successfully maintain their homes.Will not accept people who present an unmanageable risk or who have no housing related needs.

Minimum age: 16

Referral Procedure Accept self referrals and referrals from any agency.

Description: Staff provide support with life skills, budgeting, education, training and employment opportunities. Project works closely with Probation and Social Services, Youth Offending Team and statutory mental health services.

Criteria: Single homeless men with medium to high support needs including those with mental health problems, learning disabilities, drug and/or alcohol problems, complex needs. Will accept applications from young people leaving custody or care.
Will not accept men who present an unworkable risk to staff or residents. Those with low support needs.

Minimum age: 16

Referral Procedure Gateway: 0115 915 3027

Description: Keywork system, weekly meetings. Staff provide a high level of support to help residents develop social and living skills, and maintain a level of stability in the community. Staff work in conjunction with other specialist agencies as required.

Criteria: Single homeless people with mental health problems. Also people with secondary issues, including substance misuse, offending behaviour and mild learning difficulties.

Minimum age: 18

Referral Procedure Gateway: 0115 915 3027 begin_of_the_skype_highlighting              0115 915 3027      end_of_the_skype_highlighting

Description: This service provides a low level of floating support for people with a history of, and vulnerability to, tenancy failure. The Drop-In also runs a day centre for primary health care, food and clothing.

Criteria: People, including couples and those with children, who are homeless or refugees, or who have tenancy sustainment difficulties because of unemployment, mental health problems, addiction or offending behaviour.
Min age: 16.
Will not accept people who need a higher level of support than can be provided by the project.

Minimum age: 16

Referral Procedure Accept self referrals and referrals from any agency.
Call in, interview and assessment of suitability.

Description: Keywork system and twice weekly meetings. Staff provide housing related support including resettlement work and work closely with outside agencies.
Weekly sessions with health visitor and midwife.

Criteria: Homeless families and pregnant women accepted as being homeless and in priority need.

Will not accept sex offenders. People with a history of serious arson.

Minimum age: 16

Referral Procedure Gateway: 0115 915 3027

Description: This service provides floating support to single homeless people and those whose tenancy is deemed vulnerable, to enable them to maintain their tenancies.

Criteria: Single people who are homeless or vulnerably housed.

Minimum age: 18

Referral Procedure Self referrals and referrals from any agency.
Call in, phone or write.

Description: This service offers floating support to young people who have a tenancy with City Homes, Housing Associations or private landlords.

Criteria: Young people aged 16-25 who are homeless or at risk of homelessness, including those with mental health problems or substance misuse issues.Areas Served: Ashfield, Broxtowe, Gedling, Rushcliffe.

Minimum age: 16

Referral Procedure Accept self referrals and referrals from any agency.
Call in, phone or write.

Description: Supports over 330 local Home-Start schemes throughout the UK. Local volunteers offer regular support, befriending and practical help to families under stress with at least one child under 5. Families are visited in their own homes.

Criteria: Families under stress with at least one child under 5.

Referral Procedure Phone or write for details of local schemes.

Opening times:
9am - 5pm Mon - Thur
9am - 4.30pm Fri
Weekend

Description: Staff provide support with daily living skills and help residents organise their social time. Support is aimed at helping residents remain as independent as possible.

Criteria: People with learning disabilities. Can accept couples. Applicants must have a local connection to Ashfield.

Will not accept people with a history of arson, sexual offences or violence. People with challenging behaviour.

Referral Procedure Agency referrals only.

Phone for application form.

Description: This service provides temporary emergency accommodation in the homes of trained volunteer hosts. Accommodation is usually for 1 night only with the young person returning to the referral or other appropriate agencies in the morning to make arrangements for long term accommodation.

Criteria: Young single homeless people aged 16-25.

Will not accept people under the influence of alcohol or drugs at the time of referral or a history of violence or sexual crimes.

Minimum age: 16

Referral Procedure Agency referrals only.

Description: Areas Covered:
Arboretum, Birkin Avenue, Forest Fields, Hyson Green

Criteria: For people currently holding a tenancy with Nottingham City Council.

Opening times:
8.30am - 4.30pm Mon - Fri
10.30am - 4.30pm Wed

Description: Compulsory key work system, weekly meetings. Fortnightly house meetings. Key worker system, weekly meetings. Staff provide advice and information on education, training, careers and welfare rights. Translation and interpreting services, and family mediation if appropriate. Residents must participate in resettlement programme.

Criteria: Young black (African/Caribbean, Asian and Mixed Parentage) single homeless women aged 16-30, including those who are in the early stages of pregnancy. 25% of places are for 16-17 year olds.

Will not accept women with a history of sexual offences or arson. Anyone currently taking drugs and not accepting help.

Minimum age: 16

Referral Procedure Gateway: 0115 915 3027 begin_of_the_skype_highlighting              0115 915 3027      end_of_the_skype_highlighting

Description: Housing information and advice for members of the armed forces and their families. Telephone helpline gives housing options advice to members of the armed forces while they are serving and when they are about to return to civilian life. JSHAO also provides help and information to ex-Service personnel who are still in Service Families' Accommodation.

Criteria: Members of the armed forces and their families.

Referral Procedure Phone, email or write.

Opening times:
8.30am - 5pm Mon - Thur
8.30am - 4.30pm Fri
Weekend

Description: Staff provide support around training, education and employment, life skills and resettlement into independent living. Can access visits from mental health or drug and alcohol outreach staff.

Criteria: Young single homeless people 16-25 with low to medium support needs.

Will not accept people with convictions for sex offences or arson, or people with a severe drug or alcohol issue.

Minimum age: 16

Referral Procedure Self or agency referral.

Phone for application form.

Description: Individual care provided by a keyworker system, supporting issues surrounding social skills, health, benefits, drug and alcohol addiction. Also have weekly discussion groups.

Criteria: People with drug and alcohol issues who wish to abstain and engage in a recovery programme.

Will not accept sex offenders.

Minimum age: 18

Referral Procedure Self or agency referral.

Phone for application form.

Description: This service provides a floating support service to people with learning disabilities throughout Nottinghamshire.

Criteria: People with learning disabilities, including those with additional physical disabilities or mental health problems. Can accept applications from couples and people with children.
Areas Served: Ashfield, Bassetlaw, Broxtowe, Gedling, Mansfield, Newark and Sherwood, Rushcliffe.

Minimum age: 18

Referral Procedure Nottingham City Council Social Services Dept.
Nottinghamshire County Council Social Services Dept.

Description: Areas Covered:
Lenton, Lenton High Rise Flats, Cartergate, Old Meadows, New Meadows, Abbey Bridge

Criteria: For people currently holding a tenancy with Nottingham City Council.

Opening times:
8.30am - 4.30pm Mon - Fri
10.30am - 4.30pm Wed

Description: Compulsory support plans agreed between support worker, resident and other agencies. Staff offer care and support during pregnancy and after birth, including advice and support with budgeting, benefits, cooking and independent living skills. Encourage residents to attend ante and post natal sessions.

Regular visits by health visitor, community health workers, midwife and Sure Start support team.

Criteria: Single homeless women with low to medium support needs who are pregnant or who have children aged under 5 years. Priority given to those nearing expected delivery time.

Will not accept women with current substance misuse problems, unless they are actively participating with a support plan.

Minimum age: 16

Referral Procedure Nominated referral agencies only.

Telephone Life House head office or Gateway:0115 915 3027

Description: Staff offer advice and support on mental health, drugs and alcohol, legal issues, benefits, budgeting, training and employment, health and hygiene. Twice weekly doctors surgery and homeless nurse team. Needle exchange provided by the Health Shop.

Criteria: Rough sleepers and other single homeless people, including those with an issue around drugs, alcohol and mental health.

Minimum age: 18

Referral Procedure Gateway: 0115 915 3027 begin_of_the_skype_highlighting              0115 915 3027      end_of_the_skype_highlighting

Description: Staff offer support from practical to emotional issues, focusing on the preparation for independent living. This includes budgeting, cooking, benefits, child care and pregnancy. Health visitors and midwives visit the project on a regular basis.

Criteria: Young women, aged 16-25 who are pregnant or have a child under 2, and who are homeless or vulnerable. May accept a couple in some circumstances. Applicants must have a local connection immediately prior to application.

Minimum age: 16

Referral Procedure Self or agency referral.

Phone for application form.

Description: 6 full time staff, on-call cover plus security staff at night. Keywork system, weekly meetings. Support plan, reviewed monthly, covers housing, tenancy sustainment, support for children, referrals to specialist agencies for drug and alcohol problems.
Weekly sessions from midwife and health visitor.

Criteria: Homeless people with at least one child, or those expecting a child, who are accepted as being homeless and in priorty need with the Housing Act 1996.

Will not accept people with convictions for sex offences.

Minimum age: 16

Referral Procedure Gateway: 0115 915 3027

Description: Include is a floating support service for adults who have mild to moderate learning disability/autism/Asperger's syndrome, living in Nottingham City, who need tenancy related support.

Criteria: For those who need support with tenancy related issues and are willing to engage with support workers

Referral Procedure Self referral or through support agency.

Description: Include is a floating support service for adults who have mild to moderate learning disability/autism/Asperger's syndrome, living in Nottingham City, who need tenancy related support.

Criteria: For those who need support with tenancy related issues and are willing to engage with support workers

Referral Procedure Self referral or through support agency.

Description: Information and advice on housing issues and living skills. Residents may be eligible for additional Social Services support following a community care assessment.

Criteria: People who are profoundly deaf with additional needs. Can accept couples.

Minimum age: 18

Referral Procedure Self or agency referrals.

Phone or contact by text phone for an application form.

Description: Staff offer advice and support on housing, financial matters, education, health and legal problems. Will liase with schools and social services and housing authorities.

Child care worker and plpaygroup 4 days a week. Also have an outreach worker and a children's outreach worker.

Weekly sessions with health visitor. School nurse visits regularly.

Criteria: Women with children escaping domestic violence. Women without children also considered but women with children are the priority.
Will not accept women with drug, alcohol or other problems likely to cause disturbance to other families. Women with convictions for violence, arson or theft.

Minimum age: 16

Referral Procedure Women's Aid: 0808 8000 340

Description: Supports low to high risk offenders in Nottingham, high risk offenders in Mansfield and families living across Nottingham.

Criteria: Ex-offenders in Nottingham and Mansfield, and families across Nottingham.
Areas Served: Mansfield.

Minimum age: 18

Referral Procedure Self referrals and referrals from any agency.

Phone, call or write.

Description: Staff meet with residents 2-3 times each week and provide advice and support around managing money, cooking, household skills, benefits, training, education, employment, health and personal problems and making friends/finding social and leisure activities.

Criteria: Young single homeless people aged 16-25 who needed supported accommodation, including ex-offenders and care leavers. Applicants must have a local connections.

Minimum age: 16

Referral Procedure Agency referral only.

Description: Compulsory keywork system, weekly keywork meetings. Support plans agreed between resident/worker. Staff offer advice and support with benefit claims, budgeting and domestic skills. Close liaison with probation officer and other agencies. Regular residents' meetings.

Criteria: Men aged 25 and over who need housing and support at the end of a prison sentence and are committed to trying to change their offending behaviour. Must have a local connection, and regular contact with a Nottinghamshire Probation Officer.

Will not accept men presenting a very high risk of harm to the public, staff, residents and property. Those not motivated to change their offending behaviour.

Minimum age: 25

Referral Procedure Nominated agency referrals only.

Phone or write for application form.

Description: Action plans with agreed outcomes, reviewed quarterly. Staff visit residents in their homes daily and provide advice and support around managing money, health, drug and alcohol issues, education, training and employment.

Criteria: Single homeless ex-offenders who need support with developing independent living skills.
Will not accept people considered to be 'high risk', including arsonists, sex offenders and those with a history of violence.

Minimum age: 18

Referral Procedure Nominated agency referrals only.

Phone, call-in or write for an application form.

Description: Residents are expected to accept the support agreed between themselves and staff. Support sessions are initially 2-3 times per week, then weekly when the resident moves onto cluster property. Broxtowe College run an accredited in house literacy and numeracy course.

Criteria: Young single homeless people aged 16-25 who have been referred by Nottingham City Council. Must have a local connection to Nottingham city.

Minimum age: 16

Referral Procedure Referrals from Housing Aid.

Description: Information and advice for prisoners & ex-offenders, their families and friends, people working with them & employers. Information on housing, employment, benefits, imprisonment, the Rehabilitation of Offenders Act and disclosing convictions, and other resettlement issues. Free phone service for prisoners, ex-offenders and their families and friends only, call 0800 0181 259.

Criteria: Prisoners and ex-offenders, their families, friends, employers.

Referral Procedure Phone, email or write.

Opening times:
9am - 5pm Mon - Fri
Weekends

Description: The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice and by influencing policy makers.

Criteria: Anyone wishing to resolve their legal, money or other problems.

Referral Procedure Drop in service only.

Opening times:
Drop In Times:
9.30am - 3.30pm Thu

Description: The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice and by influencing policy makers.

Criteria: Anyone wishing to resolve their legal, money or other problems.

Referral Procedure Drop in service only.

Opening times:
Drop In Times:
9.30am - 1pm Mon
9.30am - 1pm Tue

Description: The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice and by influencing policy makers.

Criteria: Anyone wishing to resolve their legal, money and other problems.

Referral Procedure Phone or drop in for appointment.

Opening times:
Drop In Times:
9.30am - 2.30pm Mon
9.30am - 12.30pm Fri

Description: Keywork system with meetings as often as required. Staff provide about 11 hours of support per resident per week. provide help with benefits, budgeting, daily living skills and accessing education and training.
All staff are trained in mental health issues.

Criteria: People with enduring mental health problems who want to live independently in the community.

Minimum age: 18

Referral Procedure Self or agency referrals.

Phone for application form.

Description: Keywork system, with meetings as often as required. Staff provide advice and practical help with all aspects of daily living, including budgeting, cooking, domestic skills, leisure activities, education, training and finding employment. Regular residents' meetings.

Criteria: People with mild to moderate learning difficulties who want to live independently in a community setting. Must need between 7 and 24 hours of face to face support per week.
Will not accept people with severely challenging behaviour.

Minimum age: 18

Referral Procedure Self or agency referrals

Phone for application forms

Description: Staff provide support with budgeting, welfare rights, accessing employment and training opportunities. Access to NCHA Young Persons Awards Scheme.

Criteria: Young single homeless people aged 16-25 with low to medium support needs.

Will not accept people with a history of arson, sexual offences or rent arrears with NCHA.

Minimum age: 16

Referral Procedure Gateway Housing Aid,
135 Lower Parliament Street,
Nottingham, NG1 1EE

0115 915 3000

Description: Staff provide help with general upkeep and housekeeping, claiming benefits, resolving neighbour disputes. Further support may be arranged with Social Services according to individual need and may include help with budgeting and living skills.

Criteria: People with mental health problems, who have support needs. Couples may be accepted if both individuals are in need of support.

Minimum age: 18

Referral Procedure Self or agency referrals

Phone for application forms

Description: Staff provide advice and support with budgeting, benefits, accessing other support services, life skills and parenting. Part time child support worker.

Regular sessions with health visitor.

Criteria: Young single women aged 16-25 who are towards the end of their pregnancy, or who have babies or young children.

Will not accept women with current drug or alcohol problems who are not actively participating with a support plan.

Minimum age: 16

Referral Procedure Gateway Housing Aid,
135 Lower Parliament Street,
Nottingham, NG1 1EE

0115 915 3027

Description: Staff provide advice and practical help with all aspects of daily living, including budgeting, benefits, cooking, domestic skills, leisure activities, education, training and finding employment.

Criteria: People with mild to moderate learning difficulties who want to live independently in a community setting.

Will not accept people with severely challenging behaviour.

Minimum age: 16

Referral Procedure Self or agency referrals

Phone for application forms

Description: Staff provide help around maintaining tenancies, claiming benefits, budgeting, independent living skills and accessing other services including education or training.

Criteria: People with mental health problems.

Minimum age: 18

Referral Procedure Self or agency referrals

Phone for application forms

Description: Staff provide advice and practical help with all aspects of daily living, including budgeting, cooking, domestic skills, leisure activities, education, training and finding employment. Regular tenants' meetings.

Criteria: People with mild to moderate learning difficulties who want to live independently in a community setting. Must need a minimum of 7 hours per week support.

Minimum age: 16

Referral Procedure Self or agency referrals.

Phone or write for info.

Description: This service provides emergency overnight accommodation in the homes of volunteer hosts for young single homeless people. Young person is collected from the hosts home the following morning to go to the referral agency.

Criteria: Young single homeless people or those who are vulnerably housed.

Will not accept people with a history of sexual violence or serious violence or people with a medical condition that is not properly controlled or people under the influence of drugs or alcohol at the time of referral.Ages 16-25.

Minimum age: 16

Referral Procedure Nominated agency referrals only.

Description: Staff provide support around independent living skills including budgeting, cleaning, cooking form filling and basic DIY and help with finding employment, education or training opportunities.

Criteria: Vulnerable young single homeless or potentially homeless women aged 16 - 25. Priority is given to applicants living in Nottingham City.

Minimum age: 16,max age 25

Referral Procedure Gateway: 0115 915 3027 begin_of_the_skype_highlighting              0115 915 3027      end_of_the_skype_highlighting

Description: Staff run life skill programmes including budgeting, cooking debt management, hygiene and personal care, education and training. In house college Tue-Fri.

Criteria: Single homeless people with support needs including people with drug or alcohol issues, can accept applications from couples or people with dogs. Will prioritise former rough sleepers.

Minimum age: 16

Referral Procedure Gateway: 0115 915 3027

Description: Staff provide support to residents to provide skills and confidence that are needed to live independently.

Criteria: People with learning disabilities. Can accept couples.

Minimum age: 18

Referral Procedure Agency referral.

Phone.

Description: The aim of the project is to help people change their lives and futures for the better by accessing training, education or employment. Services provided include: 1:1 support, arranging training and further education, writing a CV, interview techniques, opening a bank account, benefits advice, transport costs for interviews, some financial assistance.

Criteria: Anyone who is over 18, homeless (NCA, Hostels etc), recovering from alcohol/substance misuse or has any criminal convictions.

Minimum age: 18

Referral Procedure Anyone welcome to come along and find out more. Bus fares reimbursed for this meeting.

Opening times:
Mon: 9am - 5pm
Tues: 11am - 5pm
Wed: 9am - 5pm
Thurs: 9am - 5pm
Fri: 9am - 5pm

Description: Confidence and motivation support, interview preparation, CV preparation, assistance with finding a suitable job and/or course for your needs, links with local colleges and employers, understanding, non-judgemental and 100% confidential services, small amount of financial assistance available, continued assistance after entering employment or training.

Criteria: Available to recovering substance/alcohol missusers, people with criminal convictions and people with homelessness issues (living in hostels etc.)

Referral Procedure Welcome meetings are held in the office every Thursday at 2.00pm. Anyone is welcome to come along to find out more. Bus fares will be reimbursed.

Opening times:
9am - 5pm Mon - Fri
10am - 5pm Tue

Description: Areas Covered:
New Basford, Radford, Radford Flats, Woodland Flats

Criteria: For those holding a tenancy with Nottingham City Council.

Opening times:
8.30am - 4.30pm Mon - Fri
10.30am - 4.30pm Wed

Description: Staff provide advice and support with making applications and completing forms, benefits claims, finding training courses, employment and life skills training. Advice and support offered in Urdu, Punjabi, Hindi and Gujarati.
Health visitor allocated to provide care for children at the refuge.

Criteria: Asian women with or without children escaping domestic violence.

Will not accept women living close to the refuge. Women with drug or alcohol or other problems which mean they are unable to live in communal accommodation. Women with no recourse to public funds.

Minimum age: 16

Referral Procedure Self or agency referral.

Phone for referral form.

Description: Resettlement programmes provided. Includes independent living skills, counselling and social activities. Weekly health care clinic, mental health support team. Weekly Alcoholics Anonymous meetings. Support groups helping residents to work towards detox and rehab.

Criteria: Single homeless men including those with a drug or alcohol problem.

Will not accept men subject to a temporary ban for previous acts of arson or violence, and those with large rent arrears from other Salvation Army projects.

Minimum age: 18

Referral Procedure Gateway: 0115 915 3027

Description: 5 full time staff, plus night security. Compulsory keywork system, regular keywork meetings. Staff provide a high level of support, including intensive life skills training. Regular house meetings.

Criteria: Men and women aged 55 and over with an unstable lifestyle, who have high support needs and who may be at a crisis point in their lives.

Minimum age: 55

Referral Procedure Gateway: 0115 915 3027

Description: Telephone advice and information for people with a housing problem or who are homeless. Issues dealt with including housing rights, harassment, illegal eviction, rent and mortgage arrears, disrepair, housing benefit, domestic violence, hostel replacements and finding accommodation.

Criteria: People who are homeless or those with a housing problem.

Referral Procedure Phone helpline.

Opening times:
Helpline open 8am - 12 midnight, 365 days a year.

Description: Areas Covered:
Edwards Lane, Sherwood, Mapperly, Kingsthorpe Close, Pearmain Drive, St Ann's

Criteria: For those holding a tenancy with Nottingham City Council.

Opening times:
8.30am - 4.30pm Mon - Fri
10.30am - 4.30pm Wed

Description: This service provides floating support to teenage parents, young people, women experiencing domestic violence and other vulnerable people.
The service is available to people living in council, housing association and private rented or privately owned accommodation.

Criteria: Teenage parents, young people, women experiencing domestic violence and other vulnerable people.

Minimum age: 16

Referral Procedure Self referrals and referrals from any agency.

Phone, call in or write.

Description: 4 Full time staff, visit residents weekly or fortnightly. Staff provide advice on benefits, resettlement and accessing support from other agencies.

Criteria: Single homeless people with low to medium support needs who have a local connection to Nottingham City.

Minimum age: 17

Referral Procedure Gateway: 0115 915 3027

Description: This service provides floating support to adults with learning disabilities.

Criteria: People with learning disabilities, including couples and those with children.
Areas Served: Gedling.

Referral Procedure Referrals only from Social Services

Description: Staff meet regularly with residents to provide advice and practical support through personal development plans. In-house training also provided by Broxtowe College.

Criteria: Young homeless people aged 16-25 capable of semi-independent living.

Will not accept people with convictions for sex offences or arson.

Minimum age: 16

Referral Procedure Self or agency referral.

Please phone for application.

Description: Twice weekly meetings. Keyworker advises on benefits, budgeting, cooking, education, housing and health care. Compulsory day programme Mon- Fri and weekends. The support aims to maintain and strengthen sobriety.

Criteria: People with drug and alcohol misuse issues who wish to abstain and undergo a programme of recovery. Must have a local connection to Nottingham. Can accept people with dogs.

Minimum age: 18

Referral Procedure Self or agency referral.

Phone for application form.

Description: Staff provide life skills training, including budgeting, cooking, healthcare and social needs.

Criteria: Single homeless people assessed as being in priority need by Nottingham City Council, including people with mental health and drug and alcohol problems.

Minimum age: 16

Referral Procedure Gateway: 0115 915 3027

Description: Staff provide advice and support with completing forms, claiming benefits, independent living skills, budgeting and accessing education and employment.

Criteria: Young homeless women aged 16 -25 who are pregnant or have a child. The project is primarily for young women from black minority ethnic groups, but not exclusively.

Will not accept arsonists and women with a history of violence.

Minimum age: Between 16 and 25

Referral Procedure Self or agency referral.

Phone.

Description: Helpline offering advice and representation on any issues for Travellers. Advice and representation on accommodation problems, including evictions (site or roadside), planing, site problems. Emergency out of hours phone 077 6831 6755. Signposting to other agencies. Most work done under Legal Aid franchise. Funded by Community Legal Services Direct.

Criteria: Travellers.

Referral Procedure Phone helpline.

Opening times:
10am - 1pm, 2pm - 5pm Mon-Fri
Weekends

Description: Areas Covered:
Victoria Centre High Rise Flats

Criteria: For those holding a tenancy with Nottingham City Council

Opening times:
8.30am - 4.30pm Mon - Fri
10.30am - 4.30pm Wed

Description: Provides a floating support service for women in Gedling and Nottingham with current or previous experience of domestic abuse. The service is open to travellers and sex workers in Nottingham City, and is available to women with or without children. The centre can help women wanting to move away from domestic abuse, and also runs a drop-in service.

Criteria: Women who have experienced domestic abuse and who have additional issues with mental health, drugs or alcohol. Can provide support to women with or without children.

Minimum age: 16

Referral Procedure Self referrals and referrals from any agency.

Phone.

Description: Staff provide support around housing, benefits, employment and training with referrals to other specialist agencies.

Criteria: Single homeless people.

Will not accept those convicted of sexual offences or arson or a history of violence.

Minimum age: 18

Referral Procedure Gateway: 0115 915 3027